Frequently Asked Questions
Everything you need to know about styling your home with NED Collections.
How long will it take for my order to arrive?
We typically process orders within 1-2 business days. Standard shipping within the country usually takes 3-5 business days, while rural deliveries may take an additional 2 days.
Do you ship fragile items like ceramics and glassware safely?
Yes, we take immense care in packaging our products. We use eco-friendly protective materials and sturdy double-walled boxes to ensure your home decor arrives in perfect condition.
What is your return policy if I change my mind?
We want you to love your space. If you are not satisfied with your purchase, you can return it within 14 days of receipt for a store credit or exchange, provided the item is in its original packaging.
Are your products handmade?
Many of our collections are handcrafted by skilled artisans. Because of this, slight variations in glaze, texture, and size may occur, making each piece unique to your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment options like Afterpay and Laybuy for your convenience.
Can I track my delivery?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your parcel's journey to your doorstep.